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Does Small Business Marketing Need Much Planning?

admin — Tue, 24 Nov 2009 11:48:32 +0000

Nate Stockard asked:

Small business marketing is small, as noted by the name, but too many times business owners think that small business marketing is too small for planning, budgets, or strategies. Since small businesses usually have little or no marketing budget and are concentrating on just keeping the doors open, owners, more times than not, neglect their marketing planning. No business should exist without marketing planning and strategies!

Actually, small business marketing requires planning and strategy more than major companies.

When the marketing manager of a large corporation has a $20 million marketing budget just for print ads, they have room to make mistakes, produce the wrong ads, and even scrap the marketing plan half-way through completion. Small businesses don’t have such freedom and liberty. Small business marketing should contain a plan before anything else happens in the company in the area of sales and marketing. There should be budgets and strategies created as early as possible and reviewed as often as possible.

Create a marketing plan as soon as you decide to start a business.

My company specializes in helping small businesses with marketing and design, and we encounter many of the same problems, and they all stem from lack of early planning. Once you decide to start a business, start creating a marketing plan.

Who are your customers?

What are their needs and wants?

How will you acquire new customers?

What kind of customer relationship management systems will you use?

What do your customers expect from you?

What are your products’ benefits?

What are your strengths?

What are your weaknesses?

How will you advertise?

How much will you budget for marketing?

This list is actually very small when it comes to creating a marketing plan, but you must answer all of these questions and more. Small business marketing must be precise, have a defined strategy, and contain at least a rough budget. Figure out who your customer is, how you will reach them, and why they will buy from you. Starting with these three areas will give you a plethora of other questions to answer in figuring out the maze of small business marketing.

Positioning in Small Business Marketing

admin — Mon, 19 Oct 2009 11:22:07 +0000

Babubyname asked:

Positioning is another one of those marketing jargon words that everybody throws around and is important to understand. It’s also important to understand how positioning specifically applies to your small business marketing.

Basically a marketing position describes your unique place in the market. The key word here is unique. What makes you different from your competitors? What features and benefits do you offer your target market that the other players don’t?

Here are a few things that may go into your positioning:

-Price Point – This doesn’t necessarily mean you have the lowest price. You may be the most expensive in town, and that’s OK if you convince your customers you’re worth it.

-Service – Almost every business claims they have great service. If you can provide exceptional service compared to your competitors, your customers will remember you. I’ll never forget calling a surly plumber to try to get him to my house for an emergency on a weekend. he acted like he didn’t want my business and then told me it was going to be $200 for him just to show up, no thanks. I called roto-router who gave me amazing service, a guarantee, and the whole bill was less than $200. I now use them for all my plumbing.

-Features and Benefits – Positioning is not just about what makes you different, it’s also about what you emphasize. Folgers announces to the world that it’s “mountain grown coffee” ( a feature). Guess what? All coffee is mountain grown. Folgers just claimed this feature first. What’s something that none of your competitors are talking about?

-Credibility – Legal Seafood’s clam chowder is served at every presidential inauguration. Many products get celebrity endorsements. Many companies tout how long they’ve been in business. All of these things build trust in the mind of the consumer. What trust-building factors do you have that the competition does not?

-Negative Features – Is there something you don’t have that annoys customers of your competitors? I’m not saying use negative advertising, but just mention the feature and tie it to a benefit. I’m annoyed when I have to pay for parking to go shopping at Mall. Instead of touting free parking, a mall that wants to speak to me might declare, “you’ll never have to pay for parking”. This drives home the pain of shopping with a competitor without going negative.

-Anything Else – Literally anything that differentiates you from your competitors can be part of your positioning strategy – your location, your hours of operation, the way your office smells. Small business owners need to think creatively here.

In a great article by John Jantsch he states that a positioning strategy must answer the question, “why should I buy from you?” This is brilliant in it’s simplicity; it cuts through all the strategic junk that complicates marketing. If you can’t answer this question, your customer is not going to do the work to figure out an answer on his own.

http://www.smallholders.com

Top 10 Online Business Marketing Mistakes

admin — Sat, 25 Jul 2009 03:53:33 +0000

Assassin Marketing asked:

Before starting up any kind of business, one must set up a plan to earn more than we spend and avoid mistakes along the way. Here are a few internet marketing mistakes that you should watch out for and avoid:

1. Making viewers wait.

Don’t regret paying more for a hostile package that could bring you to people fast. If your website is constantly down, your server is slow, your graphics take two minutes load, you can say goodbye to your potential customers.

2. Technical arrogance.

Never assume that everyone has the latest version of a program to view your site. Always have plain HTML and text versions ready for these users who do not have Macromedia’s flash installed. Also, take notes from successful sites. Outsource to a pro for SEO writing, web design, and programming to invest in a good template for your site if you’re not that confident on your technical prowess.

3. Not marketing offline.

Complement online traffic to your site by marketing offline as well, because no one is online all the time.

4. Not remaining timely.

If you want to attract customers, you need to be updated on recent and upcoming events that are relevant to your site. If you’ve got marketing materials on your site about Memorial Day special and it’s June 15th, you’re losing customers.

5. Poor linkages.

Focus on building long-term passive traffic rather than bulk traffic packages or trying traffic gimmicks. However, be very careful with whom you align yourself. Some companies operate co-registration and affiliate programs that violate the CAN-SPAM act and other rules and regulations. Check out any company that offers you anything , especially those who offer you anything that’s quick and easy.

6. Giving users the third degree.

Signing up for newsletters or making purchases should be easy for your customers. Avoid making them go through a number of links or asking too many questions before complete tasks. You loose 10-15 percent of your potential customers for each question you ask them.

7. Not using viral marketing.

Let your customers create ‘buzzwords’ for you through simple ‘forward to a friend’ links or ‘two for one offers’ or offline marketing on t-shirts and other accessories that your customers can wear. Viral marketing or ‘word of mouth’ (in offline marketing lingo) could create an exponential growth of your site’s visibility by spreading from customer to customer and then business to business.

8. Resorting to cheap gimmicks.

Some marketers resort to goofy and even phony campaigns just to gain brand exposure. These could be entertaining and even viral but sometimes those could backfire because they are irrelevant to the customers and sometimes even to your product or service. Provide something that convert to sales and not just to generate shock or surprise. Connect with your buyers in a positive way by providing products and services that are worth talking about. Associate your site with quality rather than gimmicks and you’ll have customers coming back.

9. Not collecting email addresses.

This is not the same as spamming email addresses because unlike spamming, you ask for your customer’s permission to send them your newsletters and other updates to your site. Remember that spamming could cost you because fines could be very heavy when you are found to be in violation of CAN-SPAM laws. By collection email addresses, you maintain your target audience and your potential market.

10. Mistaking Traffic for Results.

Only because a lot of people seem to be clicking on your ad doesn’t mean that they are buying. Remember that some sites actually buy traffic just to maintain top-line business. But if these people aren’t buying, how do you expect to even earn off it? Continuously paying for this traffic can be expensive. On the other hand, just because you have enough traffic, it does not also mean that your income is guaranteed for the next months to come. What you should really focus on is, how much of this traffic actually converts to sales? Everyday is a challenge to offer something that your client really needs, to persuade them that they need what you’re offering and that you are offering the best of what they need. Online customers actually know what they want, so it is up to your to tell them that what they want is what you are offering.